Cancellation policy

Roaster’s Choice subscription

Your subscription renews every month. On your renewal date your repeat order is placed, your payment method is charged, and we roast the coffee chosen by our roaster and send it to you. The price is shown on the product page for the number of bags you have chosen.

You may cancel or amend your subscription (number of bags, grind or roast) at any time. There is no minimum term and no cancellation fee. To avoid being charged for your next order, please cancel or amend before your renewal date. Once your repeat order has been placed we begin roasting it, so it will be dispatched and charged as normal, and your cancellation will take effect from the following month.

To cancel or amend, log in to your customer account, or email greatcoffee@squarebean.co.uk and we will confirm in writing.

If we change the price of your subscription, we will give you at least 30 days’ notice by email, and you may cancel before the change takes effect.

If your coffee is faulty, damaged, not as described or not what you ordered, please contact us and we will replace it or refund you. Our Refund policy applies to all orders, and nothing in this policy affects your statutory rights.

One-time purchases are not subscriptions and are covered by our Refund policy.